星级酒店员工高流失率的低成本对策研究

摘要

When dealing with the depression of hotel industry and high staff wastage,hotel ca-dres tend to take low-cost countermeasures other than increasing staff salary.According to Herzberg's two-factor theory,salary is only a hygiene factor.It is sound for hotels to settle the problem economically through taking low-cost countermeasures,namely,fully improving moti-vators and trying to diminish adverse consequences caused by hygiene factors.Taking Xuzhou ar-ea as an example,this paper carries out empirical study on human resource management of star hotels in Jiangsu province and puts forward low-cost countermeasures to reduce the staff wastage through joint effort of hotels,government and society.%面对酒店行业不景气和员工流失率过高的难题，酒店管理者更趋向于采取除“提高员工薪酬”以外的低成本对策。根据赫兹伯格的双因素理论，薪水只是保健因素，酒店完全可以通过提高薪酬以外的其他措施，充分改善员工激励因素及消除保健因素负面影响，采取低成本对策解决员工过度流动问题。以徐州地区为例，对江苏省酒店人力资源管理进行实证研究，提出了酒店、政府、社会共同努力降低员工高流失率的低成本对策。