摘要:
Objective To study the application of quality control circle (QCC) in reducing non-standard operation in surgical dressing change and standardize the operation process of surgical dressing change.Methods QCC group was stablished.The causes of non-standard operation in surgical dressing change were analyzed,and countermeasures were made and carried out.A total of 840 operationed patients at the department of thyroid & breast surgery,who underwent thyroid or breast surgery from Jan.2016 to Dec.2016 were enrolled into the study.Among the 840 cases,398 cases underwent 1 165 times surgical dressing change before the impelementation of QCC and 442 cases underwent 1 328 times surgical dressing change after the impelementation of QCC.The non-standard operation in surgical dressing change,hand hygiene,environmental hygiene,and disinfectant solution monitoring were observed.Results After the impelementation of QCC,the operating process of dressing change was standardized and improved,the incidences of non-standard operation in surgical dressing change and incision infection were singificantly decreased,and the qualified rates of hand hygiene,etc.and the average quality control score and patients' satisfaction degree were higher.The incidence of non-standard operation in surgical dressing change decreased from 36.57% to 13.10% and achieved the target value (16.78%).The goal achievement rate after QCC was 118.60%.The improved rate was 64.18%.Conclusions Applying QCC can reduce non-standard operation in surgical dressing change,develop the team spirit and ownership of medical staff,and improve quality of medical service and patients' satisfaction.%目的 探讨品管圈(QCC)在降低换药操作不规范中的应用效果,规范外科换药操作规程.方法 成立QCC小组,针对外科术后切口换药操作不规范行为进行要因分析、拟定对策,然后组织实施.将甲乳外科实施QCC之前(2016年1月至6月)398例次手术共1 165次换药和实施QCC之后(2016年7月至12月)442例次手术共1 328次换药分为活动前和活动后,比较两组换药操作不规范发生情况以及手卫生、环境卫生学、消毒液监测情况.结果 QCC活动后规范和完善了换药操作流程,换药不规范行为发生率以及切口感染发生率较活动前均有较明显下降,手卫生等各项监测指标合格率增加,质控平均分、患者满意度较活动前明显提升.换药不规范发生率由36.57%下降到了13.10%,达到了设定目标值16.78%,达标率118.60%,进步率64.18%.结论 应用QCC可以降低外科换药操作中的不规范率,提高了医务人员的团队凝聚力和主人翁意识,提升了医疗服务质量和患者满意度.