Customer satisfaction system, server and customer satisfaction improvement method

摘要

PPROBLEM TO BE SOLVED: To provide a sufficient service to a customer so as to improve customer satisfaction and to improve efficiency of counter service so as to improve customer convenience and service efficiency of a shop, by making a call to a portable terminal of a customer from a call center to make a contact with the customer in a waiting time of the user for provision of goods or service at a shop counter and taking over the content of the contact to the counter when the customer has a turn. PSOLUTION: When a long waiting line is made at a counter, a customer condition management server transmits an instruction to a call center terminal to make a contact with a customer through a portable terminal. A customer information management server receives transaction information on the customer that is acquired by the contact from the call center terminal and stores the information. A counter terminal acquires the transaction information of the customer from the customer information management server. PCOPYRIGHT: (C)2012,JPO&INPIT