篮球队内部球员冲突与满意度:组织公民行为的中介作用

摘要

Objective:To discuss the relations between teammate conflict, organizational citizenship behavior ( OCB) and satisfaction. Methods:The study chose 336 U15 high-level male basketball athletes as samples and tested them using teammate conflict scale, athlete OBC scale and athlete satisfaction scale. Results:Team conflict has powerful explanation for OCB (R2 =0. 042, 0. 166, 0. 195, 0. 287,P<0. 01), meanwhile it has significant explanatory power for athletes satisfaction (R2 =0. 108, 0. 149,P<0. 001) and the two dimensions of satisfac-tion, namely the dimension of individual performance and the dimension of team performance (R2 =0. 108, 0. 149,P<0. 001). When team conflict and OCB were used together to predict athlete's satisfaction, the influ-ence of teammate conflict on the two dimensions of satisfaction was significantly decreased. Among them, the individual performance was still significant (ΔR2 =0. 024,P<0. 05), while the team performance was not sig-nificant any more (ΔR2 =0. 008,P>0. 05). Conclusion:Team conflict was not conducive to the improvement of athlete's OBC and satisfaction, but OBC has a positive effect on satisfaction improvement, and played a me-diation role between team conflict and satisfaction.%目的:厘清篮球队内部球员冲突与球员组织公民行为及满意度三者之间的关系,重点检验组织公民行为在球员冲突与满意度关系之间的中介作用. 方法:以国家体育总局篮球高水平后备人才基地U15 年龄层次的336名男子运动员为样本来源,进行球队内部球员冲突量表、球员组织公民行为量表以及球员满意度量表的测试,在此基础上进行统计分析. 结果:球队内部球员冲突对组织公民行为的4个维度均有显著的解释力( R2 =0. 042、0. 166、0. 195和0. 287, P< 0. 01),对满意度的2个维度的解释力也显著(R2 =0. 049和0. 080, P < 0. 01). 组织公民行为对满意度的2个维度解释力显著(R2 =0. 108和0. 149, P < 0. 001). 当球员之间冲突和组织公民行为同时预测球员满意度时,在加入组织公民行为变量后,球员冲突对满意度2个维度影响的效果均明显下降,其中,对"个人表现"维度的影响虽然下降但仍然显著(ΔR2 =0. 024, P <0. 05),对"球队表现"维度的影响变得不显著(ΔR2 =0. 008,P>0. 05). 结论:球队内部球员冲突不利于球员做出组织公民行为以及提升球员的满意度,而球员做出的组织公民行为对于提高球员的满意度起着重要的推动作用,球员之间的冲突正是通过降低球员的组织公民行为而进一步对满意度形成负面影响的,即组织公民行为在球队内部球员冲突与满意度之间起到中介作用.