AN EMPIRICAL STUDY OF THE EFFECTS OF DECISIONAL GUIDANCE IN AN INTERACTIVE APPROACH TO THE SIMULATION OF A QUEUING SYSTEM

摘要

There is a need to develop a better understanding of decision making -- how humans learn, create, receive, store, and process information; and the role that computers play in enhancing this process. The potential of decision aids to bridge the gap has not been realized. The goal is to improve decision outcomes and to enhance the decision-making process. This research is concerned with investigating the decision-makers' ability to discover, collect, represent, transmit, and apply information, thereby improving the way simulation models are developed (efficiency) which will result in better outcomes (effectiveness).