Business Systems Modernization: IRS Needs to Better Balance Management Capacity with Systems Acquisition Workload.

摘要

The Internal Revenue Service IRS's (IRS) has underway a multiyear, multibillion-dollar business systems modernization program. Since 1995, GAO has designated this program high-risk, in part because of its size and complexity and its immense importance to improving IRS mission performance accountability. The Congress has mandated that GAO review IRS's plans for spending funds on this program. This study responds to that mandate by providing the results of GAO's review of IRS's November 2001 expenditure plan.