Business Systems Support Services (BSSS) Contract, Final Project Report

摘要

This is the final report on accomplishments achieved under the Business Systems Support Services (BSSS) contract between Performance Excellence Partners, Inc. (PEP) and the National Personal Protective Technology Laboratory (NPPTL), a component of the National Institute for Occupational Safety and Health (NIOSH). Technology and Management Services, Inc. (TMS) has been the major subcontractor on the project. The period of performance for the contract was originally slated for 36 months (August 23, 2004 through August 23, 2007), but the government provided a no-cost extension to December 31, 2007. The stated purpose of the solicitation was for NPPTL to obtain executive- and operational-level business systems support to continue its incorporation of the principles embodied in the seven Baldrige Criteria into its culture and management systems. The required tasks and deliverables were structured in the SOW in accordance with the Baldrige Criteria: (1) Leadership; (2) Strategic Planning; (3) Customer and Market Focus; (4) Measurement, Analysis, and Knowledge Management; (5) Workforce Focus; (6) Process Management; and (7) Business Results.