Factors Affecting Organizational Performance NRD San Diego FY 1997-2000: A Systems Analysis

摘要

This thesis is a descriptive, comparative organizational analysis of Navy Recruiting District, San Diego during two time periods: Fiscal years 1997- 1998 and 1999-2000. The purpose of this study was to determine those factors affecting organizational performance in the primary area of Enlisted Recruiting production of the district in both time periods using a systems analysis. Based on model comparisons, document reviews, interviews, and personal communications with the leaders, supervisors and recruiters of NRD San Diego, analysis indicates that the district of FY97-98 was ill-equipped in strategy, resources and processes to perform effectively in a more demanding environment. The heightened goal requirements and increased number of recruiting personnel placed on all recruiting districts between 1997 and 1998 exposed NRD San Diego's system weaknesses, resulting in lower indicators of successful performance. The FY99-OO district appeared to handle change better including higher indicators of successful performance such as process improvements, energetic leadership, flattened communication and work flow structures and a well-defined direction. The district's enlisted production performance improved from 1997 to 2000.