Tax Administration: An Update on IRS' Progress on Accounts Receivable andStrategic Management

摘要

In summary, IRS continues to fight an uphill battle in its struggle to stem thegrowth of its accounts receivable inventory and increase collections of delinquent accounts. IRS has initiated a number of efforts to address the accounts receivable problem. Although these efforts may bring about long-term results, the short-term trends are still disturbing. We believe that the accounts receivable problem and IRS' other business functions will benefit from attention to strategic management. We are beginning to see a shift from IRS' traditional functional view of its work to a recognition that its component parts must contribute to certain overall goals and solve cross-functional problems, such as reducing the accounts receivable inventory. The key challenge that lies ahead is to develop appropriate measures for how well IRS is meeting its mission. P.8 (KAR).