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Emotional labour: just another buzz word?

机译:情绪劳动:另一个嗡嗡声的词?

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摘要

In this editorial, we consider the concept of emotional labour and its implications for contemporary health care practice. We note the rapid growth of research and scholarly activity within the field of emotions, and the rich sources of evidence that are now available to assist us in understanding the complex nature of nursing and midwifery work. Health care work is, by its nature, an area of heightened emotions, and thus is ripe ground for the exploration of emotions in the workplace. In particular, emotional labour research has contributed to our understanding of the crucial role emotion management plays in many work settings and the impact this has both positively and negatively on workers and clients.
机译:在这方面,我们考虑了情绪劳动的概念及其对当代医疗保健实践的影响。 我们注意到情绪领域的研究和学术活动的快速增长,以及现在可以帮助我们理解护理和助产工作的复杂性质的丰富证据的快速增长。 卫生保健工作是,其性质是一种高兴的情绪,因此是探索工作场所的情绪的成熟地面。 特别是,情绪劳动研究有助于我们对许多工作环境中的至关重要的情感管理的理解,这对工人和客户来说都是积极和消极的影响。

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