IVR Powerful For Australian Utility Call Center

摘要

Australia is a land of opportunity for interactive voice response (IVR) and call centers. It is similar to the U.S. nine years ago when IVR technology was new and companies debated whether IVR would be cost-effective and beneficial in conducting business. As with the U.S. market at the beginning of the IVR technology revolution, Australian financial institutions are among the first to discover how IVR can make information instantly and easily accessible. A leading Australian electricity retailer and the largest distribution corporation in South East Queensland, ENERGEX, services one of Australia's most vigorous growth regions and has discovered the benefits of IVR in its call center.