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METHOD AND APPARATUS FOR ECONOMIC EXPLOITATION OF WAITING TIME OF CUSTOMERS AT CALL CENTERS, CONTACT CENTERS OR INTO INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS
METHOD AND APPARATUS FOR ECONOMIC EXPLOITATION OF WAITING TIME OF CUSTOMERS AT CALL CENTERS, CONTACT CENTERS OR INTO INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS
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机译:在呼叫中心,联系中心或交互语音响应(IVR)系统中对客户等待时间进行经济开发的方法和装置
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摘要
A structure and method includes a detector to determine that a caller is waiting for service. A presentation module presents an advertisement to the waiting caller, wherein a compensation is paid to have the advertisement presented to the waiting caller.
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