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Method and apparatus for economic exploitation of waiting time of customers at call centers, contact centers or into interactive voice response (IVR) systems
Method and apparatus for economic exploitation of waiting time of customers at call centers, contact centers or into interactive voice response (IVR) systems
A structure and method includes a detector to determine that a caller is waiting for service. A presentation module presents an advertisement to the waiting caller, wherein a compensation is paid to have the advertisement presented to the waiting caller.
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