Culturally intelligent for satisfied workers in a multinational organization: Role of intercultural communication motivation

摘要

The interconnectedness of the global community required a highly diversified workforce as a result of equal employment opportunity. However, it was imperative that organizations ensure job satisfaction among their global workforce by providing a safe working environment in which workers could effectively apply their knowledge and skills and enhance their job performance. This study investigated the relationship between cultural intelligence (CQ) and job satisfaction among global workers and examined the moderating role of intercultural communication motivation (ICM) in the relationship. The data were collected from 400 workers at the U.S. Army base in Daegu, South Korea. Both cultural intelligence and intercultural communication motivation were moderately related to job satisfaction. The two aspects of CQ—motivational (MCQ) and behavioral (BCQ)—had significant positive relationships with some specific aspects of job satisfaction. Intercultural communication motivation had a significant moderating effect on the relationship between cultural intelligence and job satisfaction; it also had a significant relationship with job satisfaction. Some important implications for the management of global workers as well as practical guidelines for international dimensions of human resource management policies were discussed.