组织情境中的情绪劳动研究述评

摘要

On the basis of reviewing the existing literature ,this paper reviews the related research of emotional labor and introduces the concept ,structure and measurement of emotional labor .In addition ,the authors analyze the influence factors and the results of emotional labor and make a prospect of the future research .%情绪劳动是指员工按照职业要求和组织所期望的方式调节和表达情绪。本文在梳理现有情绪劳动文献的基础上，对情绪劳动的相关研究进行了综述，介绍了情绪劳动的概念内涵、结构和测量，分析了情绪劳动的影响因素和影响结果，并对未来的研究方向进行了展望，以期为该领域的后续研究提供参考。