关于临床实习护生护患沟通能力的现状调查及影响因素分析--基于潍坊市某三级甲等医院的调查研究

摘要

Objective: To investigate the ability of nurse -patient communication in 3A -level hospitals . Methods:Totally 200 nursing clinical interns in 3A-level hospitals of Shan Dong were evaluated their communi-cative ability with their patients by Random sampling .Results: The average score of nurse -patient communica-tion ability was(141.46 ±14.93).The ability to communicate in moderate or above , is to gather information, with the highest scores is the lowest mark give information;In terms of communication skills , stronger than undergradu-ate college students , secondary specialized school students′minimum; male students′communication ability were lower than girls;older than the age of nursing students communication skills;affect nursing students communication reasons a student nurse , nurse , patient , hospital three factors .Conclusion: Medical colleges of educators and nursing students should strengthen awareness of nurse -patient communication and improve communication skills . Clinical teachers should pay attention to nursing students′communication skills and teaching skills of application .%目的：了解某三级甲等医院临床实习护生护患沟通能力的现状。方法随机抽取潍坊市某三级甲等医院200名护理专业临床实习生，采用一般资料问卷和护患沟通能力评价量表，并结合访谈法对其护患沟通能力进行调查。结果护生护患沟通总得分为（141．46±14．93），沟通能力在中等以上，得分最高的是收集信息，得分最低的是给与信息；在沟通技巧方面，本科生强于大专生，中专生最低；男生沟通能力低于女生；年龄大的比年龄小的护生沟通能力好；影响护生护患沟通的原因有护生、患者、医院三方面的因素。结论医学院校应从教育者以及护生自身出发，增强临床实习护生护患沟通的意识与能力，加强临床带教老师对护生沟通意识与技巧的培训。