声明
Chapter 1 Introduction
1.1 Background of the research
1.2 Significance of the research
1.3 Outline of the research
Chapter 2 Literature Review
2.1 Researches of effectiveness of intercultural communication from abroad
2.2 Researches of effectiveness of intercultural communication at home
2.3 Summary
Chapter 3 Research Design
3.1 Theoretical framework of the research
3.2 Research questions
3.3 Research Method
Chapter 4 Analysis Discussion
4.1 Characteristics to affect communication effectiveness under the expectancy violation theory
4.1.1 Expectations on the communicators’ reactions
4.1.2 Violations of communicators’ needs
4.2 Communication clashes and influences on the communication effectiveness
4.2.1 Conflicts of communication ineffectiveness
4.2.2 Obstacles occurred during the communication
4.3 Functions and suggestions of communication effectiveness under the theory
Chapter 5 Conclusion
5.1 Major findings of the research
5.2 Limitations and some suggestions for future research
参考文献
致谢
燕山大学;