The Mediating Role of Change-Specific Cynicism in Relationship between Employees' Change Perceptions and Turnover Intentions

摘要

A firm's ability to manage change is a critical dynamic capability today. However, organizational change has generally been associated with negative employee reactions and behaviors. The knowledge that change can be disruptive necessitates an understanding of the critical factors influencing employee outcomes under change. In this study, I examined how employees' perceptions regarding frequency and impact of change influenced change-specific cynicism, and in turn, their turnover intentions under conditions of continuous change. Data were collected from 350 employees in six outsourcing companies in India. Results indicated that employees' change perceptions predicted turnover intentions, and change-specific cynicism fully mediated this relationship.