Social Exchange at Work: Impact on Employees' Affective and Job-Related Outcomes under Continuous Change

摘要

Over the last decade, the pace and extent of organizational change has increased dramatically. Under such conditions of continuous change, organizations find themselves struggling with issues such as employee stress, turnover, and low productivity. Social exchange, such as leader-member exchange and team member exchange, may play a critical role in employee outcomes during continuous change. In this paper, I propose a mediated model of employee outcomes under continuous change. Highlighting the role of leader-member exchange and team member exchange in employee performance and turnover intentions, I propose that this relationship will be partially mediated by employees' affective reactions to change.