The Impact of Human Resources Practices Affecting Organization Citizenship Behaviour with Mediating Job Satisfaction in University

摘要

The era of globalization, which is always characterized by rapid changes in overall economic conditions, has led to the emergence of a number of demands that economic and industrial actors cannot avoid. One of the demands is how the university can respond responsively to changes that occur. External changes should also be followed by internal university changes, in order to adapt to the environment. University generally believe that to achieve excellence result must cultivate good employee performance. Strategic Human resource management (SHRM) has grown considerably in recent years. To improve performance and create competitive advantage, a University HRM should focus on Job Satisfaction to Organization Citizen Behaviour. This study aims to analyze the influence of Human Resources Practices and Job Satisfaction to Organization Citizen Behaviour. The research methodology is used the quantitative approaches and survey methods. Data were collected using questionnaires with Likert scale 1-5. and then analyze the data by SEM. This study proved that Human Resources Practices and Job Satisfaction influence to Organization Citizen Behaviour (OCB).