Herding Cats: Training Students in Customer Service, Assisting Faculty and Facilitating Training for Various Technical Levels

摘要

Our challenge in the lab group at the University of Richmond is to collectively train approximately 85 students to work in five academic computing labs housed in five different buildings across campus. This program is designed to train student lab assistants at a variety of knowledge and skill levels, using a range of content transfer strategies (online, written, traditional instruction).