Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia

摘要

This paper aims to investigate how students perceive the service quality offered at public and private technical education and vocational training institute (TEVT) in Malaysia and their overall satisfaction. An evaluation study using questionnaire survey was employed to measure the students’ perception towards 10 service quality dimensions and their overall satisfaction. The questionnaire was distributed by hand at the beginning of the selected lecture or workshop session and the completed questionnaire were collected at the end of the session. This paper discuss the student's perception in every service dimension measured and compared the similarities and differences with some previous studies.