delivery expert in customer management system linked with intelligent call center system

摘要

An intelligent call center system linked with a CRM(Customer Relationship Management) system of a delivery-only shop is provided to offer a localized service, and promptly reflect specified and request items of a customer at a low cost while receiving order from the customer in the call center by using a single phone number. The customer gives a call through a representative phone number of the delivery-only shop with a telephone or a mobile terminal(202). In case that a CID(Caller ID) is not displayed or the customer is not registered, the call is connected to the call center(223). The call center receives and inputs the order of the customer by inputting information of the customer(226). The customer information is transmitted to a management system of a member shop together with order contents after being stored to a head office customer database and an exchange customer database. The management system of the member shop stores the new customer information to the customer database, stores the order contents to an order database, and outputs a slip(217).