Computer-readable recording medium with customizing management program of total call-center for flower delivery, and customizing management system of total call-center for flower delivery

摘要

The present invention relates to a computer-readable recording medium recording a flower delivery integrated call center customizing management program, and a flower delivery integrated call center customizing management system. The first aspect of the present invention is a system for distributing sales information of a plurality of distributor terminals 80 and distributing terminals 90-1 to 90- DB control means 60a for controlling the input / output interface 61a-3 so as to register the agent-specific information and the unique telephone number (ID) of the respective terminals in the DB server 61b; (ID) received by the call center terminal (62) when it is determined that the number information of the customer received by the call center terminal (62) is not on the DB server (61b) And a call center terminal management means (60b) for controlling the input / output interface (61a-3) so as to store the customer's number information on the distributor in the DB server (61b) to perform a new registration function for the customer; And the agency terminal having the agency information added thereto registered in the DB server 61b has a flower delivery unified call center customization management program for starting the business with a unique telephone number (ID) corresponding to the agency unique number The present invention provides a computer-readable recording medium having recorded thereon a computer readable recording medium. A second aspect of the present invention is to provide a flower delivery unified call center group 60 that is unique to one of a plurality of agency terminals 90-1 to 90-n (n is a natural number of 2 or more) A customer terminal 10 for transmitting a flower delivery order request for a telephone number (ID) via voice communication network 20; (CID) for a flower delivery order request received from the customer terminal (10), providing a line for a unique telephone number (ID) to each of the plurality of agency terminals (90-1 to 90- (ID) corresponding to the destination number of the customer and the number information of the customer holding the customer terminal 10 to the relay server 50 and the relay server 50 transmits the number information to the flower delivery unified call center A PBX (exchange) 30 for transferring to the CS server 61a and the call center terminal 62 constituting the group 60 through the IP network 40; Receives a call signal for a flower delivery order request from the PBX (exchange) 30, a unique telephone number (ID), and the number information of the customer corresponding to the holder of the customer terminal 10, 61a and the call center terminal 62 in a two-way manner; A flower delivery integration call center group 60 including a flower delivery integration server 61 including the CS server 61a and a DB server 61b, and the call center terminal 62; And the CS server 61a includes information on the distribution of a plurality of distribution terminals 80 and distribution terminal 90-90 that constitute the distribution agency terminal 90 belonging to the management of each distribution terminal 80. [ 1 to 90-n) and the unique telephone number (ID) are registered in the DB server 61b, and the agency terminal to which the agency information is added has a unique telephone number (ID) corresponding to the agency unique number, To provide a flower delivery integrated call center customization management system. As a result, not only does it provide an integrated process for managing the integrated flower delivery and call center between customers who manage flowers delivery business, distributors, distributors, and flower farms, but also conducts sales for flower delivery sales. The present invention provides an effect that a plurality of dealers who are provided with a unique telephone number (ID) can concentrate only on offline and online marketing without the need for a separate proprietary sales office or a telephone service. In addition, the present invention solves the disadvantage that accuracy of the Ribbon phrase, which has been pointed out as a disadvantage of the existing call center when ordering a customer, is reduced, thereby providing an effect of increasing the accuracy of the order.