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The Effects of Information Quality on Call Center Agents' Individual Impacts : Focused on Call Center Customer Service Information Systems

机译：信息质量对呼叫中心代理商的影响：专注于呼叫中心客户服务信息系统

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Dong Hyun Yang; Joon Mo An; Yu Kun Hahm; Hyoung Jin Min;
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4. A Data-Driven Approach to Predict an Individual Customer's Call Arrival in Multichannel Customer Support Centers [C] . Somayeh Moazeni, Rodrigo Andrade 2018 IEEE International Congress on Big Data . 2018

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The Effects of Information Quality on Call Center Agents' Individual Impacts : Focused on Call Center Customer Service Information Systems

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