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Research Note—Trust Is in the Eye of the Beholder: A Vignette Study of Postevent Behavioral Controls' Effects on Individual Trust in Virtual Teams

机译:信任在旁观者眼中:对假设行为控制对虚拟团队中个人信任的影响的小插图研究

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摘要

Research in face-to-face teams shows conflicting results about the impact of behavioral controls on trust; some research shows that controls increase the salience of good behavior, which increases trust while other research shows that controls increase the salience of poor behavior that decreases trust. The only study in virtual teams, which examined poorly functioning teams, found that controls increased the salience of poor behavior, which decreased trust. We argue that in virtual teams behavioral controls amplify the salience of all behaviors (positive and negative) and that an individual’s selective perception bias influences how these behaviors are interpreted. Thus the link from behavioral controls to trust is more complex than first thought. We conducted a 2 2 experiment, varying the use of behavioral controls (controls, no controls) and individual team member behaviors (reneging behaviors designed to reduce trust beliefs and fulfilling behaviors designed to increase trust beliefs). We found that behavioral controls did amplify the salience of all behaviors; however, contrary to what we expected, this actually weakened the impact of reneging and fulfilling behaviors on trust. We believe that completing a formal evaluation increased empathy and the awareness of context in which the behaviors occurred and thus mitigated extreme perceptions. We also found that behavioral controls increased the selective perception bias which induced participants to see the behaviors their disposition to trust expected rather than the behaviors that actually occurred.
机译:面对面团队的研究表明,关于行为控制对信任的影响的相互矛盾的结果;有些研究表明,控制增加了良好行为的显着性,这增加了信任,而其他研究表明,控制增加了降低信任的不良行为的显着性。唯一的虚拟团队的研究审查了运作良好的团队,发现控制增加了不良行为的显着性,这减少了信任。我们认为,在虚拟团队中,行为控制放大了所有行为的显着性(正负),并且个人的选择性感知偏差影响这些行为如何被解释。因此,来自行为控制到信任的链接比第一次想法更复杂。我们进行了一项2 2实验,改变了行为控制的使用(控制,无控件)和个人团队成员行为(旨在减少信任信仰和旨在增加信任信念的行为)。我们发现行为控制确实放大了所有行为的显着性;然而,与我们预期的相反,这实际上削弱了叛放和履行行为对信任的影响。我们相信,完成正式评估增加了同情的同情和对行为所发生的背景的认识,因此减轻了极度看法。我们还发现,行为控制增加了选择性感知偏差,这些偏差诱导参与者看到其性格以信任预期的行为而不是实际发生的行为。

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