Technical Report No. 24 THE ROLE OF HUMANS IN COMPLEX COMPUUTER SYSTEM:A DESCRIPTION OF THE STUDY

摘要

This report describes the background, rationale, and procedures employed to study personnel problems connected with programming and maintaining general purpose digital computers. Fifty computer loca¬tions were visited. Interview, observational, and questionnaire data were collected. Brief descriptions of the various data-collection techniques are presented. The substantive findings will be presented in the next three technical reports of this series.