A Test of Herzberg's Two Factor Theory of Job Satisfaction.

摘要

The purpose of this study was to test the basic premise of Herzberg's two factor theory that there exists a dichotomy between job factors such that those job factors called motivators predominately lead to feelings of job satisfaction while those factors labeled hygienes primarily lead to feelings of job dissatisfaction. The test consisted of analyzing 301 responses of students enrolled in the Air Force Institute of Technology's School of Engineering and Systems and Logistics to a questionnaire that measured the student's degree of overall satisfaction/dissatisfaction with his last job and with the Herzberg job factors as they applied to that job. The analysis centered around using the Automatic Interaction Detection algorithm, multivariate step-wise regression, and Spearman rank order correlation to try to establish relationships between (1) the job satisfaction/dissatisfaction variable and the job factor variables, (2) the factor variables and the job satisfaction variable, (3) the job dissatisfaction variable and the factor variables, (4) the motivators and the job satisfaction variable, (5) the job satisfaction variable and the hygienes, (6) the hygienes and the job dissatisfaction variable, and (7) the job dissatisfaction variable and the motivators. In each of these cases, significant relationships were defined that contradicted the two factor theory. These findings led, therefore, to an overall rejection of the Herzberg theory. (Author)