Puget Sound Vessel Traffic Service Watchstander Analysis.

摘要

A team of human factors specialists analyzed the performance of watchstanders in the U.S. Coast Guard's Puget Sound Vessel Traffic Center at Seattle WA. Data collected included copies of the center's forms and logs, records and tapes of watchstander activities for a total of 12 hours of observation, records of 6-in-depth interviews with center personnel, stress questionnaires administered to 14 watchstanders, comments on center services by 6 Puget Sound pilots, and photographs of equipment and workspace layout. Analysis of the data yielded a breakdown of watchstander time utilization, a summary of communications loading, and twenty-three suggestions for improving operations. (Author)