Employee Knowledge & Attitude: Key to a Positive Customer Service Experience

摘要

The success of your business largely depends on selling to repeat customers. When people walk through your door, you aren't just selling them the wallpaper they need today; you're also providing an experience that you hope will bring them back for future purchases. Since you can't interact personally with every customer, ensuring that all of your employees have the right knowledge and service-oriented attitude will go a long way in building lasting, lucrative relationships.