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Service Systems and Service Management, 2009. ICSSSM '09
Service Systems and Service Management, 2009. ICSSSM '09
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1.
The study on synthetic evaluation method for service quality of property management of residence based on a hierarchical grey analysis
机译:
基于层次灰色分析的住宅物业管理服务质量综合评价方法研究
作者:
Yongqing Chen
;
Erli Liu
;
Yanghong Shao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
decision making;
grey systems;
operations research;
social sciences;
AHP;
comprehensive evaluation model;
general service quality evaluation;
grey clustering method;
hierarchical grey analysis;
index system;
property management of residence;
qualitative method;
social attention;
synthetic evaluation;
weight coefficients;
Evaluation;
Residence;
Service Quality;
property management;
2.
Empirical analysis on the effects and mechanisms of FDI on development of China's service industry
机译:
外商直接投资对中国服务业发展的影响及其机制的实证分析
作者:
Liu Mingxia
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
international finance;
investment;
regression analysis;
service industries;
China service industry;
economic development;
foreign direct investment;
industrial spillover effect;
FDI;
Industrial Sector;
Service Industry;
3.
Psychological contract breach and compensation of online customer service failure
机译:
心理合同违约和在线客户服务失败的赔偿
作者:
Jin Yan
;
Ying Zhang
;
Huizhen Pan
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
consumer behaviour;
contracts;
customer services;
electronic commerce;
psychology;
retail data processing;
Chinese university;
customer individual value orientation;
e-commerce enterprise;
integrity factor;
marketing relationship;
marketing strategy making;
online customer service failure;
online shopping;
psychological contract breach type;
psychological contract trust compensation;
service quality improvement;
Breach;
Compensation;
Individual Value Orientation;
Psychological Contract;
Trust;
4.
An empirical research on E-recruitment systems base on the technology acceptance model
机译:
基于技术接受模型的电子招聘系统的实证研究
作者:
Chen Yu
;
Dong Yi-ming
;
Yang Bao-jian
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Internet;
recruitment;
confirmatory factor analysis;
e-recruitment system;
hypothetical model;
job pressure;
structural equation modeling technique;
technology acceptance model;
e-recruitments;
structural equation mode;
5.
Flexible service analysis based on the “Prisoner''s Dilemma of service”
机译:
基于“囚徒服务困境”的灵活服务分析
作者:
Jian Zhou
;
Jiangbo Wang
;
Rongshan Liang
;
Yanfu Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer services;
game theory;
flexible service analysis;
prisoner dilemma;
service management;
social welfare;
Differentiation advantage;
Flexible service offerings;
Prisoner's Dilemma;
Service efficiency;
6.
Wave-particle duality and institutional arrangement on division in supply chain cluster
机译:
供应链集群中的波粒二象性和部门划分的制度安排
作者:
Guojun Ji
;
Yi He
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
industrial economics;
labour resources;
optimisation;
supply chain management;
China;
industrial cluster arrangement;
industrial economics theory;
optimization method;
physical theory;
supply chain cluster labor division;
supply chain theory;
wave-particle duality;
Institutional arrangement on division of labor;
Supply chain cluster;
Vertical relationship;
7.
A balanced scorecard framework of new service development performance
机译:
新服务开发绩效的平衡计分卡框架
作者:
Shunzhong Liu
;
Limin Rong
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
performance evaluation;
service industries;
KIBS managers;
balanced scorecard framework;
customer performance;
financial performance;
growth performance;
innovation;
internal performance;
learning;
service development performance;
service management;
Framework;
Measure;
Performance;
8.
Drivers and enablers of environmental governance capabilities of SMEs in supply chain
机译:
供应链中的中小企业环境治理能力的推动者和推动者
作者:
Guojun Ji
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
environmental management;
small-to-medium enterprises;
supply chains;
SME;
channel conflict connotation;
channel governance;
environmental governance capabilities;
supply chain;
Ecological Supply chain;
Environmental governance;
9.
Capacity manipulation and menus of two part tariff contract in supply chain
机译:
供应链中两部分关税合同的容量操纵和菜单
作者:
Guojun Ji
;
Guangyong Yang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
contracts;
supply chains;
tariffs;
decentralized supply chain;
investment sunk costs;
newsvendor problem;
raw material supply uncertainty;
retailer purchase decision;
supplier production capacity manipulation behavior;
two part tariff contract;
Asymmetric information;
Bullwhip effect;
Capacity manipulation;
Menus of two part tariff contract;
Prior belief;
Reservation profit;
10.
An evaluation on Chinese local government''s crisis management based on “three-deer milk powder” case
机译:
基于“三鹿奶粉”案的中国地方政府危机管理评价
作者:
Hong-Tao Yang
;
Ya-Ting Yu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
emergency services;
local government;
public administration;
AHP;
Chinese local government;
analytic hierarchy process;
balanced scorecard;
crisis management;
early-warning system;
emergency system;
governing system;
indicator level;
performance evaluation model;
three-deer milk powder case;
evaluation;
performance;
11.
Research on “growth drag” of water resource on agricultural development in China
机译:
水资源对中国农业发展的“增长阻力”研究
作者:
Xueyuan Wang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
environmental economics;
irrigation;
town and country planning;
water resources;
China;
agricultural development;
agricultural production;
water resource growth drag;
agriculture;
productivity;
research and development economics;
water resource;
12.
Study on hybrid genetic algorithm for multi-type vehicles vehicle routing problem with backhauls
机译:
带回程的多类型车辆路径问题的混合遗传算法研究
作者:
Xiaobo Wang
;
Jinying Sun
;
Chunyu Ren
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
genetic algorithms;
mathematical operators;
number theory;
scheduling;
search problems;
transportation;
2-exchange mutation operator;
backhaul;
crossover operator;
hill-climbing algorithm;
hybrid genetic algorithm;
multitype vehicles vehicle routing problem;
multitype vehicles vehicle scheduling;
natural number coding;
optimization solution;
partial searching ability;
picking-delivery model;
taboo searching algorithm;
Multi-type Vehicles;
Vehicle Routing Problem with backhauls;
13.
The regional specialization of service sector in China- from 1993 to 2006
机译:
1993年至2006年中国服务业的区域专业化
作者:
Jie Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
knowledge management;
service industries;
China;
Krugman index;
knowledge intensive service industry;
producer service industry;
service sector;
location quotient;
service industry;
specialization;
14.
The returns disposition problem with outsourcing in reverse supply chains
机译:
逆向供应链外包中的收益处置问题
作者:
Zhaowei Miao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Markov processes;
decision making;
decision theory;
optimisation;
outsourcing;
reverse logistics;
supply chain management;
CLM;
MDP model;
Markov decision model;
council-of-logistics management;
decision-making;
optimal structure;
optimization;
return disposition problem;
reverse supply chain;
markov decision process;
15.
The ERP implementation of SME in China
机译:
中国中小企业的ERP实施
作者:
Yuanqiang Xia
;
Lok P.
;
Song Yang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
enterprise resource planning;
small-to-medium enterprises;
ERP implementation;
SME;
small-and-middle size enterprise;
ERP;
Implementation of ERP;
16.
The formation mechanism of business-to-business relationship commitment and its effects on alliance performance in supply chain
机译:
企业对企业关系承诺的形成机制及其对供应链联盟绩效的影响
作者:
Xiao-rong Jiang
;
Sui-cheng Li
;
Shen-jie
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
organisational aspects;
supply chain management;
Chinese enterprises;
alliance performance;
business-to-business relationship commitment;
emotional commitment;
instrumental relationship commitment;
normative relationship commitment;
supply chain;
power;
relationship commitment;
trust;
17.
The impact of information industry development to convergence of regional tourism
机译:
信息产业发展对区域旅游融合的影响
作者:
Lei Ping
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
information industry;
travel industry;
central China;
eastern China;
promoting regional inbound tourism;
regional information industry development;
western China;
convergence;
empirical study;
inbound tourism;
18.
The influence of conduct of internal marketing to service oriented attitude of nursing staffs in hospitals
机译:
内部营销行为对医院护理人员服务态度的影响
作者:
Yafang Tsai
;
Shih-Wang Wu
;
Hsien-Jui Chung
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
hospitals;
insurance;
marketing;
internal marketing;
medical care;
medical industry;
national health insurance system;
nursing staffs;
patient satisfaction;
service oriented attitude;
health care marketing;
satisfaction;
service oriented;
19.
Study vehicle scheduling sever problem under fuzzy information
机译:
研究模糊信息下的车辆调度服务器问题
作者:
Lu Lin
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer services;
fuzzy set theory;
logistics;
optimisation;
scheduling;
transportation;
ant colony optimization method;
correlation parameters;
customers utility maximization;
dynamic vehicle scheduling model;
fuzzy information;
fuzzy travel time;
knowledge system;
logistic enterprises utility maximization;
policy-making parameters;
vehicle scheduling sever problem;
ant colony algorithm;
fuzzy information vehicle scheduling sever problem;
logistic economy;
model;
20.
Impact analysis of the global financial crisis on global container fleet
机译:
全球金融危机对全球集装箱船队的影响分析
作者:
Dequan Min
;
Fengqing Wang
;
Shibing Zhan
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
data envelopment analysis;
financial management;
freight containers;
service industries;
ships;
transportation;
DEA;
assessment criterion system;
bulk carrier;
global container fleet;
global financial crisis;
global tanker;
impact analysis;
shipping service;
Container fleet;
Financial crisis;
21.
Staged entrepreneurship performance in service industry and the role of corporate social capital
机译:
服务业的创业表现和企业社会资本的作用
作者:
Jing Pan
;
Haobai Wang
;
Xin Tong
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
corporate social responsibility;
innovation management;
organisational aspects;
service industries;
social sciences;
statistical analysis;
corporate social capital;
innovative industry;
service industry;
staged entrepreneurship performance;
Entrepreneurship Performance;
Social Capital;
22.
A study on the technological innovation efficiency of China''s regional Ron6;D service industry based on data envelopment analysis
机译:
基于数据包络分析的中国区域Ron6; D服务业技术创新效率研究
作者:
Zhaopeng Chu
;
Zheng Wang
;
Bing Li
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
data envelopment analysis;
innovation management;
service industries;
China;
RD;
science and technology;
service industry;
technological innovation efficiency;
DEA;
Ron6;
D service industry;
efficiency;
technological innovation;
23.
Research on the clients' satisfaction of agricultural products wholesale markets
机译:
农产品批发市场客户满意度研究
作者:
Qingli Sun
;
Yufa An
会议名称:
《》
|
2009年
关键词:
agricultural products;
customer satisfaction;
SPSS software;
agricultural products wholesale markets;
client satisfaction;
customer satisfaction index models;
Agricultural Products Wholesale Market;
Clients' Satisfaction;
Theory Model;
24.
A model for CEO strategic leadership evaluation based on GIOWA operator
机译:
基于GIOWA运营商的CEO战略领导力评估模型
作者:
Gang Xing
;
Rong-Rong Ren
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
human resource management;
mathematical operators;
strategic planning;
CEO strategic leadership evaluation;
GIOWA operator;
evaluation index system;
strategy decision capability;
strategy driving capability;
strategy implementation capability;
strategy relation capability;
strategy vision capability;
CEO;
Leadership Evaluation;
strategic leadership;
25.
A study on data management using mobile computing with digital watermark technology
机译:
基于数字水印技术的移动计算数据管理研究
作者:
Hirakawa M.
;
Iijima J.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Internet;
content management;
mobile computing;
watermarking;
broadband communication;
data management;
digital watermark technology;
Digital watermark;
Security;
26.
Experience and inspiration of the development and management of high-level talents in Taiwan province
机译:
台湾高层次人才开发与管理的经验与启示
作者:
Yan Lei
;
Zhirong Yang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
education;
human resource management;
personnel;
vocational training;
Chinese Mainland;
economic development;
high-level talent development;
high-level talent management;
human resources development;
technical education;
Experience and Inspiration;
High-level Talents;
Taiwan Province;
27.
Transform customer knowledge into company value—case of a global retailer
机译:
将客户知识转化为公司价值-以全球零售商为例
作者:
Jr-Jung Lyu
;
Shih-Chi Yang
;
ChiaWen Chen
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer satisfaction;
knowledge management;
retailing;
company value;
customer knowledge management model;
global retailer;
Customer Knowledge;
Customer Knowledge Management;
Retailer;
28.
Author index
机译:
作者索引
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
29.
Study on the performance evaluation of sustainable tourism supply chain based on balanced scorecard
机译:
基于平衡计分卡的可持续旅游供应链绩效评价研究
作者:
Guojun Ji
;
Bingrong Guo
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
performance evaluation;
service industries;
sustainable development;
balanced scorecard;
core enterprise;
sustainable development strategy;
sustainable tourism supply chain;
tourism industry;
tourism service agency;
Tourism supply chain;
30.
An analysis on types and business activities of farmer middlemen in strawberry production-a case study
机译:
草莓生产中农民中间商的类型和经营活动分析-以个案为例
作者:
Guowei Wan
;
Guojun Ji
;
Xiaoyan Shang
;
Jun A.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
agricultural products;
agriculture;
goods distribution;
marketing;
Jiande strawberry wholesale market;
Xutang village;
business activity;
fruit distribution system;
strawberry production;
vegetable distribution system;
Distribution;
Farmer middlemen;
Mingle family management;
Multi-family management;
31.
A RFID-enabled with data mining model for exhibition industry
机译:
具有RFID且具有数据挖掘模型的展览行业模型
作者:
Wang W.L.
;
Chang C.P.
;
Huang C.T.
;
Wang B.S.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
advertising data processing;
data mining;
exhibitions;
radiofrequency identification;
RFID-enabled;
data collection;
data identification label;
data mining model;
exhibition industry;
information technology;
radio frequency identification;
world-class exhibition venues;
Exhibition;
RFID;
32.
The study of service innovations model for Chinese telecom operators —China Mobile Ltd as an example
机译:
中国电信运营商服务创新模型研究-以中国移动有限公司为例
作者:
Lifang Peng
;
Xiaoli Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
3G mobile communication;
telecommunication services;
China Mobile Ltd;
Chinese telecom operators;
service innovations model;
driving force;
four-dimensional model;
service innovations;
telecom operators;
33.
Regional innovation platform and the innovation service for Chinese SMEs
机译:
面向中国中小企业的区域创新平台和创新服务
作者:
Tao Lin
;
Baomin Hu
;
Jizhen Li
;
Aiguo Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
government;
innovation management;
organisational aspects;
small-to-medium enterprises;
strategic planning;
Chinese SMEs;
Chinese government;
innovation service;
organizational aspects;
private sectors;
public sectors;
regional innovation platform strategy;
Innovation platform;
Regional innovation system;
Science on6;
technology policy;
34.
Building the SMEs' regional innovation networks in China
机译:
在中国建立中小企业的区域创新网络
作者:
Yun Zhang
;
Chu-ming Wang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
globalisation;
innovation management;
organisational aspects;
outsourcing;
regional planning;
small-to-medium enterprises;
technology management;
China;
RD globalization;
SME regional innovation networks;
innovation efficiency;
innovative cost reduction;
organizational aspects;
technological cooperation;
technological outsourcing;
transnational corporations;
Innovation networks;
Operation;
Regional;
Small and medium enterprise;
Structure;
35.
Customer relationship risk identification in Knowledge-Intensive Business Service based on knowledge gaps
机译:
基于知识差距的知识密集型业务服务中的客户关系风险识别
作者:
Cunlu Zhang
;
Xiaonian Zhu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer relationship management;
knowledge management;
risk management;
customer relationship risk identification;
knowledge gap;
knowledge-intensive business service;
KIBS;
customer relationship;
risk identification;
36.
An empirical study on the psychological contract structure of service enterprise: With bank for example
机译:
服务企业心理契约结构的实证研究:以银行为例
作者:
Lin Yang
;
Li Yang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
industrial psychology;
service industries;
customer psychological contract concept;
psychological contract structure;
service enterprise;
bank;
psychological contract;
37.
Empirical research on factors influencing relationship quality between service firm and customer--taking the bank for example
机译:
服务公司与客户之间关系质量影响因素的实证研究-以银行为例
作者:
Wang Juan
;
Xiong Kai
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
banking;
customer relationship management;
personnel;
sampling methods;
training;
China;
Hubei province;
Wuhan;
bank-customer communication;
bank-customer interaction;
customer orientation strategies;
financial dealings;
image management;
relationship orientation strategies;
service firm-customer relationship quality;
staff education;
staff training;
structural equation model;
systematic sampling method;
Customer orientation;
Relationship orientation;
Relationship quality;
Staff attributes;
38.
The influencing factors of foreign direct investment in Chinese Services
机译:
外商直接投资中国服务业的影响因素
作者:
Zhi Wang
;
Yaozhong Wang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
global warming;
industrial economics;
investment;
service industries;
Chinese economy;
Chinese services;
Granger causality test;
economic development;
economic globalization;
error correction model;
foreign direct investment;
secondary industry;
services development;
Co-integration and Causal Relationship;
FDI;
Influencing Factors;
Services;
39.
Vertical structure choice of chain to chain under price and service competition
机译:
价格和服务竞争下链到链的垂直结构选择
作者:
Jian Yuan
;
Xingzheng Ai
;
Tao Liao
;
Xia Hu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
decision making;
decision theory;
industrial economics;
pricing;
retailing;
service industries;
supply chain management;
Nash equilibrium;
high-cost service industry;
low-cost service industry;
medium-cost service industry;
price competition;
retailing model;
service competition;
service cost;
supply chain-to-chain competition;
vertical structure choice;
chain to chain;
vertical structure;
40.
The analysis of time-cost in online auction
机译:
在线拍卖中的时间成本分析
作者:
Lifang Peng
;
Congming Cai
;
Ruey-shin Chen
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Web sites;
electronic commerce;
English auction;
Internet;
auction Website;
minimum-adding;
online auction;
time-cost;
timing-auction;
Auction Mechanism;
Jump Bidding;
41.
Service oriented automated negotiation system architecture
机译:
面向服务的自动协商系统架构
作者:
Cao Mu-kun
;
Chi R.
;
Ying Liu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Web services;
electronic commerce;
multi-agent systems;
software agents;
software architecture;
SOA;
Web services technology;
intelligent e-commerce;
negotiation protocol;
service oriented automated negotiation system architecture;
software agent technology;
technology roadmap;
Automated negotiation system;
multi-agent system;
service oriented negotiation;
42.
An empirical analysis of value chain and enterprise capability system evolution
机译:
价值链与企业能力系统演进的实证分析
作者:
Zhu Fengtao
;
Shen Yan
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
organisational aspects;
service industries;
Chinese enterprises;
enterprise capability evaluating model;
enterprise capability evolutionary model;
service industry;
service management;
value chain analysis;
Enterprise Capability;
Enterprise Capability Evaluation;
Enterprise Capability Evolution;
43.
Research on a combined optimization of transportation modes in collecting and distributing system of container port
机译:
集装箱港口集散系统运输方式组合优化研究
作者:
Hui Zheng
;
Xianliang Zong
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
containers;
costing;
logistics;
optimisation;
transportation;
CDM optimization;
CDSCP network architecture;
collecting system;
constructive cost;
container port logistics;
distributing system;
line-haul transportation cost;
transferring cost;
transportation modes;
collecting and distributing mode;
collecting and distributing system of container port;
combined optimization;
44.
E-consumer''s behavior model under the cyber ‘lemon’ problem in e-commerce
机译:
电子商务中网络“柠檬”问题下的电子消费者行为模型
作者:
Yong Pan
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Internet;
electronic commerce;
Akerlof lemon theory;
China e-commerce market;
Internet consumer behaviors;
cyber lemon problem;
e-consumer behavior model;
Behavioral science;
Economics;
Marketing;
Uncertainty;
45.
A cross-cultural analysis of customer perception towards hotel service quality and behavioral intention
机译:
顾客对酒店服务质量和行为意向的跨文化分析
作者:
Zhihui Li
;
Jinsoo Han
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
behavioural sciences;
hotel industry;
marketing;
behavioral intention;
cross-cultural analysis;
customer perception;
hotel service quality;
international hotel management;
international marketing strategies;
tourist hotel industry;
Cultural dimension;
International marketing;
Service quality;
46.
An enterprise architecture approach to building a service-oriented enterprise
机译:
建立面向服务的企业的企业架构方法
作者:
Minder Chen
;
Chi Y.-P.J.
;
Hsing-Chiu Li
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
business process re-engineering;
information systems;
planning (artificial intelligence);
software architecture;
information systems planning;
service management systems;
service-oriented enterprise architecture;
Enterprise architecture;
Service management frameworks;
Service science;
Service-oriented enterprise;
47.
How lean supply chain effects product cost and quality - A case study of the ford motor company
机译:
精益供应链如何影响产品成本和质量-以福特汽车公司为例
作者:
Wu S.
;
Wee H.M.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
automobile industry;
cost reduction;
lead time reduction;
lean production;
quality management;
supply chain management;
waste reduction;
Ford Motor Company;
Toyota production system;
continuous waste elimination;
four-step problem solving process;
lean supply chain effects;
product cost reduction;
product quality enhancement;
use value stream mapping;
Lean;
Supply Chain;
TPS;
Value Stream Mapping;
48.
Employee engagement and personal performance in hotel service industry of China
机译:
中国酒店服务业的员工敬业度和个人绩效
作者:
Hui Zeng
;
Xiang Zhou
;
Jing-lun Han
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
personnel;
service industries;
China hotel service industry;
career planning;
multiple employee engagement inventory;
personal performance;
staff performance;
employee engagement;
hotel service industry;
performance;
49.
Determinants of customer loyalty in property management service: An empirical study of three residential areas in Beijing
机译:
物业管理服务中客户忠诚度的决定因素:北京三个居住区的实证研究
作者:
Chen Xinhui
;
Zhang Xinrui
;
Qiao zhong
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer satisfaction;
personnel;
property market;
resource allocation;
Logit economic model;
customer loyalty;
property management service;
residential areas;
service customized;
service market;
staff-training;
Residential Area;
Service Quality;
50.
What is the valuable service quality gap for improving customer satisfaction?
机译:
在提高客户满意度方面,有价值的服务质量差距是多少?
作者:
Shu-Ping Lin
;
Lu-Fang Chen
;
Ya-Hui Chan
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
backpropagation;
customer satisfaction;
decision making;
neural nets;
Kano two-dimensional conception;
Taiwanese HR service agency;
attribute performance;
decision-making tool;
gap analysis;
nonlinear relationship;
service quality improvement decisions;
two-dimensional model;
valuable service quality gap;
Back Propagation Neural Network;
HR service agency;
Kano model;
service quality;
51.
Credit card customer churn prediction based on the RST and LS-SVM
机译:
基于RST和LS-SVM的信用卡客户流失预测
作者:
Ning Wang
;
Dong-xiao Niu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
credit transactions;
least squares approximations;
rough set theory;
support vector machines;
Credit card customer churn prediction;
LS-SVM;
RST;
least squares support vector machine;
Credit Card Customer Churn;
prediction;
52.
Research on the logistics enterprise capability based on value advancing
机译:
基于价值提升的物流企业能力研究
作者:
Qian Zhang
;
Yaoqiu Wang
;
Qilan Zhao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
fuzzy set theory;
logistics;
fuzzy comprehensive evaluation;
logistics enterprise capability system;
logistics service level;
resource-based theory;
value advancing;
enterprise resource;
logistics enterprise capability;
53.
Designing new software-included service system: methodology and operational tools
机译:
设计包含软件的新服务系统:方法和操作工具
作者:
Zhang Li
;
Chen Zhong
;
Ni Yulin
;
Si Huayou
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
quality of service;
software engineering;
IT;
information technology;
operational tool;
service industry;
service production;
software-included service system design;
SSME;
service blueprint;
service design;
software-included service;
54.
Transshipment problem with penalty in crossdocking distribution networks
机译:
跨码头配送网络中带有惩罚的转运问题
作者:
Zhaowei Miao
;
Feng Yang
;
Ke Fu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
cost reduction;
genetic algorithms;
goods distribution;
integer programming;
inventory management;
scheduling;
transportation;
NP-complete problem;
cargo;
crossdocking distribution network;
fixed transportation schedule;
genetic algorithm;
inventory penalty cost;
time horizon;
transshipment problem;
supply chain;
transshipment;
55.
Review of Financial service in Logistics
机译:
物流金融服务回顾
作者:
Xiaojing Zhou
;
Zhuo Zhang
;
Yin Lu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
banking;
financial management;
logistics;
warehousing;
domestic logistic industry;
financial logistics;
financial service;
intermediation warehouses;
international logistic industry;
logistics banks;
logistics service;
Financial Logistics (FL);
Financial services;
56.
Chinese customer's attitude and adopt intention on mobile commerce
机译:
中国客户对移动商务的态度和采用意向
作者:
Wu Zhiping
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
consumer behaviour;
data privacy;
electronic commerce;
human factors;
mobile computing;
Chinese customer attitude;
data security;
mobile commerce;
perceived behavior control;
perceived easy use;
adopt intention;
customer attitude;
m-commerce;
57.
Application of RFID technology in manufacture of household electrical appliances
机译:
RFID技术在家用电器制造中的应用
作者:
Hui Tan
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
domestic appliances;
radiofrequency identification;
RFID technology;
household electrical appliance manufacture;
network technology;
production efficiency;
production line management;
wireless communication technology;
RFID;
household electrical appliances;
reader;
supply chain;
58.
Information and inventory under chain-chain competition
机译:
连锁竞争下的信息与库存
作者:
Zhao Hai-xia
;
Ai Xing-zheng
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
game theory;
inventory management;
retailing;
supply chain management;
Lagrangian tool;
chain-chain competition demand model;
demand information;
manufacturer-retailer choice;
market demand uncertainty;
supply chain;
chain-chain competition;
information;
inventory;
59.
How to improve mobile service by regulating spam: Perspectives of customers, governments, organizations and operators
机译:
如何通过监管垃圾邮件来改善移动服务:客户,政府,组织和运营商的观点
作者:
Brodt T.
;
Jun Lan
;
Hee J.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer satisfaction;
electronic messaging;
government;
legislation;
mobile radio;
telecommunication computing;
unsolicited e-mail;
governments;
mobile service quality;
mobile spam regulation;
unsolicited mobile messages;
wireless operator self-regulation;
Mobile spam;
regulation;
service;
telecommunication;
60.
An analysis and optimization of the value Chain of dairy industry after the sanlu event in China
机译:
中国三鹿事件后乳业价值链的分析与优化
作者:
Xiaoyan Shang
;
Guojun Ji
;
Guowei Wan
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
dairy products;
dairying;
industrial economics;
optimisation;
China dairy industry;
Olympic Games;
Sanlu melamine milk event;
dairy farming;
foreign brands;
optimization;
value chain analysis;
Customer value;
Dairy;
Industry value chain;
61.
Research on developing healthy-life map guiding system
机译:
开发健康生活地图导航系统的研究
作者:
Chi-Chun Lo
;
Chi-Hua Chen
;
Hsiang-Ting Kao
;
Chih-Chien Lu
;
Ding-Yuan Cheng
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Internet;
decision support systems;
geographic information systems;
text analysis;
travel industry;
3D Web geographic information system;
automatic text summarization;
decision support system;
healthy-life map guiding system;
healthy-life scenic spot;
healthy-life tourism service;
Blog Corpus;
Healthy-Life Map;
62.
Front and back-stage approach in service process re-engineering: a catering service case
机译:
服务流程重组中的前后端方法:一个餐饮服务案例
作者:
Jue Chen
;
Daijian Tang
;
Yunhong Hao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
business process re-engineering;
catering industry;
catering service;
customer contact;
service BPR;
service process re-engineering;
BPR;
Decoupling of systems;
Front and back-stage;
Systems engineering;
63.
A privacy protection protocol for RFID-enabled supply chain system
机译:
支持RFID的供应链系统的隐私保护协议
作者:
XianYao Xia
;
Shui-Hua Han
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
cryptographic protocols;
radiofrequency identification;
supply chain management;
telecommunication security;
RFID-enabled supply chain management;
cryptographic protocol;
network security;
privacy protection protocol;
Privacy Protection;
RFID;
Security;
Supply chain system;
64.
Supply chain cluster cost synergy management using a multi-agent intelligent system
机译:
使用多主体智能系统的供应链集群成本协同管理
作者:
Yuanlue Fu
;
Jianxi Fu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
costing;
multi-agent systems;
supply chain management;
IT application;
cost management;
firm network theory;
firm shareholders;
intellectual assets management;
market competitive capacity;
multiagent intelligent system;
product design;
supply chain cluster cost synergy management;
synergic utilization;
Cost synergy management;
Multi-agent;
Network organization;
Supply chain cluster;
65.
Research on the security of cold-chain logistics
机译:
冷链物流安全性研究
作者:
Guojun Ji
;
Rong Guo
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
food processing industry;
food safety;
logistics;
risk management;
security;
China;
cold-chain logistics;
food chain problems;
logistics security;
risk management theory;
security control system;
Strategy;
Temperature control Security;
66.
A process model of service innovation with multi-participator
机译:
多参与者的服务创新过程模型
作者:
Tie Wei
;
Ruoyu Lu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer services;
innovation management;
risk management;
service industries;
multiparticipator;
service company;
service innovation process model;
multi- participator;
process model;
service innovation;
service management;
67.
The model of signaling games for the to evaluate its vender's abilities
机译:
信号游戏的模型,以评估其供应商的能力
作者:
Wenjuan Zhu
;
Cunlu Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
game theory;
outsourcing;
research and development management;
asymmetric information;
outsourcing market;
research and development activity;
signaling games;
vender ability;
adverse selection;
research and development outsourcing;
signaling transfer;
68.
Study on the reliability of hot standby repairable supply system based on Markov model
机译:
基于马尔可夫模型的热备用可修复供应系统的可靠性研究
作者:
Shuhang Ren
;
Cunlu Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Markov processes;
failure analysis;
reliability;
supply chain management;
Markov model;
enterprise supply system;
hot standby repairable supply system reliability;
quantitative method;
spare supplier;
steady reliability;
transient reliability;
Hot standby supply system;
Repairable;
69.
Exploring influential factors on the performance of sales/service channel in the E-Commerce context — An empirical study on auto distributors in Taiwan
机译:
探索电子商务环境下销售/服务渠道绩效的影响因素—对台湾汽车经销商的实证研究
作者:
Yung-Hsin Chen
;
Yi-Tien Shih
;
Shuo-Chang Tsai
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
automobile industry;
customer relationship management;
electronic commerce;
goods distribution;
maintenance engineering;
retailing;
sales management;
statistical testing;
supply chain management;
Chopra framework;
Levitt insight;
SCM;
SEM methodology;
Taiwan automobile distribution channel;
academic community;
business excellence;
causal link;
conceptual model;
e-commerce;
empirical study;
hypotheses testing;
influential factors;
information technology capacity;
partner relationship management;
sales/service channel;
structure equation modeling;
Distribution channel power;
core products and supplementary services;
70.
An research on the influencing factors of initial trust in C2C e-commerce
机译:
C2C电子商务中初始信任的影响因素研究
作者:
Lv Xiaoping
;
Wang Hai
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Internet;
electronic commerce;
C2C e-commerce;
China Internet shopping;
influencing factors;
initial trust;
individual tendency to trust;
71.
Hybrid meta-heuristics for Vehicle Routing Problem with Time Window Constraints
机译:
具有时间窗约束的车辆路径问题的混合元启发式方法
作者:
Chen J.C.
;
Hsieh W.H.
;
Cheng C.H.
;
Chen C.S.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
combinatorial mathematics;
logistics;
minimisation;
search problems;
transportation;
combinatorial optimization meta-heuristic;
distribution center delivering equipment spare part;
hybrid meta-heuristics;
nearest neighbour algorithm;
semiconductor manufacturing factory;
supply chain;
tabu search;
tabu threshold algorithm;
thin film transistor liquid crystal display;
time window constraint;
total vehicle travel distance minimization;
vehicle routing problem;
Threshold Accepting;
72.
Information: A critical factor in the process of performance appraisal
机译:
信息:绩效评估过程中的关键因素
作者:
Jin Cheng
;
Haiqing Bai
;
Ziping Li
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
information management;
management science;
organisational aspects;
performance evaluation;
comprehensive information;
external customer;
internal customer;
organizational improvement;
performance appraisal;
Information;
73.
Mobile operation company's fine investment management model based on its critical service path
机译:
基于关键服务路径的移动运营公司精细投资管理模型
作者:
Ruohong Peng
;
Xi Wang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
decision making;
investment;
management information systems;
mobile communication;
China mobile group management information system;
critical service path;
financial aspect;
investment decision;
mobile operation company fine investment management model;
service operation process;
fine management;
mobile operation;
74.
Integrating EPCglobal network with web services
机译:
将EPCglobal网络与Web服务集成
作者:
ChaoKan Du
;
Shui-Hua Han
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Web services;
production engineering computing;
radiofrequency identification;
supply chain management;
EPCglobal network workflow;
RFID technology;
enterprise application integration;
global supply chain;
EPCglobal Network;
RFID;
75.
Identification of postponement point in service delivery process: A description model
机译:
服务交付过程中延迟点的标识:描述模型
作者:
Daijian Tang
;
Jue Chen
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer services;
goods distribution;
manufacturing industries;
manufacturing processes;
customer contact;
description model;
manufacture process;
manufacture sector;
postponement point identification;
postponement theory;
service delivery process;
service provision process;
Customers contact;
Postponement;
Production systems;
System modeling;
76.
A study on markets preference by the farmers in marketing of vegetables-a case study in Kanupur Village of the Bogra District, Bangladesh
机译:
农民在蔬菜销售中的市场偏好研究-以孟加拉国博格拉区卡努普尔村为例
作者:
Guowei Wan
;
Mohammad M.R.
;
Abe J.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
agricultural products;
marketing;
Bangladesh;
Bogra District;
Kanupur Village;
vegetable farmers;
markets preference;
net margin;
77.
Research and application of problem model of emergency decision support system
机译:
应急决策支持系统问题模型的研究与应用
作者:
Xin Ye
;
Zailin Dai
;
Yanzhang Wang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
decision making;
decision support systems;
emergency services;
emergency decision support system;
emergency management;
emergency problems navigation;
emergency problems organization;
general decision process;
general emergency problem model;
public emergencies;
Emergency Decision Support;
General Decision Problem;
Problem Model;
78.
Innovation strategy of retailer: From the view of global value chains
机译:
零售商的创新战略:从全球价值链的角度
作者:
Yongquan Hu
;
Huifang Jiang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
globalisation;
innovation management;
retailing;
service industries;
strategic planning;
Chinese retailers;
IKEA;
PPR;
Wal-Mart;
global value chain model;
innovation strategy;
business strategy;
global value chains;
innovation;
retailer;
79.
Study on water resources optimal allocation based on agent technology
机译:
基于Agent技术的水资源优化配置研究
作者:
Wenjuan Niu
;
Huimin Wang
;
Lei Qiu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
environmental science computing;
multi-agent systems;
water resources;
adaptive system theory;
agent software structure;
agent-based modeling simulation technology;
analytical mathematical models;
communication mechanisms;
multi-agent cooperation model;
programming implementation approach;
water resources optimal allocation;
Agent Technology;
Complex Adaptive System;
80.
Corporate social responsibility and customer loyalty: A conceptual framework
机译:
企业社会责任与客户忠诚度:概念框架
作者:
Yanqiu Liu
;
Xing Zhou
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
corporate social responsibility;
customer relationship management;
CSR;
customer loyalty;
customer trust;
Corporate image;
81.
The empirical study on the credit risk discrimination of listed SMEs based on the distance to default
机译:
基于违约距离的上市中小企业信用风险歧视实证研究
作者:
Zhenpeng Tang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
financial management;
pricing;
risk management;
share prices;
small-to-medium enterprises;
stock markets;
KMV model;
SME;
credit risk discrimination;
distance-to-default;
financial indicator;
logistic model;
stock price;
Logistic regression;
credit risk;
82.
An empirical study of the technology spillovers of the service industry's FDI on China's service industry
机译:
服务业FDI对中国服务业技术溢出的实证研究
作者:
Hui Fang
;
Jianping Li
;
Beibei Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
investment;
microeconomics;
service industries;
China;
FDI;
foreign direct investment;
service industry;
technology spillovers;
technology spillover;
83.
Service competition between supply chains in a market under demand uncertainty
机译:
需求不确定性下市场中供应链之间的服务竞争
作者:
Di Xiao
;
Bo Wu
;
Yunhong Hao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
game theory;
supply chains;
demand uncertainty;
game-theoretical concepts;
optimal service strategy;
service competition;
competition;
service level;
supply chain;
84.
Perspective service knowledge and technology transfer in IC firm
机译:
集成电路公司的透视服务知识和技术转让
作者:
Chen J.K.C.
;
Yu-Shan Chen
;
Hung M.
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
globalisation;
integrated circuit manufacture;
knowledge management;
production facilities;
project management;
semiconductor industry;
technology transfer;
integrated circuit firm;
manufacturing knowledge transfer;
multinational companies;
perspective service knowledge transfer;
semiconductor manufacturing sites;
technology transfer methodology;
wafer fabrication;
IC-Industry;
Intra-firm;
Multinational;
knowledge transfer;
85.
Research on the development mode of Chinese cooperation-based rural scientific and Technological service organization
机译:
中国合作型农村科技服务组织发展模式研究
作者:
Xiaoyu Li
;
Mingyu Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
government;
organisational aspects;
service industries;
Chinese cooperation-based rural Scientific and Technological service organization;
enterprise-dominating mode;
government-dominating mode;
self-management mode;
China;
Rural Scientific and Technological service organization;
cooperation -based;
development mode;
86.
A scientific inspection of public service of new countryside in China
机译:
对中国新农村公共服务的科学考察
作者:
Wanglai Cui
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
inspection;
public administration;
rural public service theory;
rural social development theory;
scientific inspection;
Public service;
Rural areas;
87.
Emergency logistics and the distribution model for quick response to urgent relief demand
机译:
紧急物流和快速响应紧急救济需求的分配模型
作者:
Caihong Zhu
;
Guojun Ji
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
disasters;
distribution strategy;
emergency services;
logistics;
minimisation;
planning;
transportation;
affected area;
contingency plan;
emergency logistics;
emergency transportation channel;
infrastructure support mechanism;
law guarantee;
network coordination;
quick emergency response;
relief distribution;
salvable concept;
time-varying fill rate;
two-objective optimization model;
unified command;
urgent relief demand;
Emergency logistics distribution;
Extenics;
Two-objective optimization;
88.
Country image and service quality of the higher education industry - Chinese students' enrollment in an offshore program
机译:
高等教育行业的国家形象和服务质量-中国学生的离岸课程招生
作者:
Jianyao Li
;
Fang Liu
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
education;
globalisation;
service industries;
China economies;
Chinese students enrollment;
country image relationship;
education-exporting countries;
globalization;
higher education industry;
higher-education quality perception;
offshore education program;
service industry;
Business;
Higher Education Quality;
Marketing;
Service Quality;
89.
Conceptualizing service innovation and service innovation model constructing
机译:
服务创新概念化与服务创新模型构建
作者:
Yang Liu
;
De-jun Song
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
economics;
innovation management;
service industries;
client interface;
customer knowledge theory;
service delivery system;
service industry;
service innovation;
service transfer system;
Characteristics of service innovation;
Dimensional model;
Transfer system;
90.
How do service employee's attitudes influence customer perception of service quality?
机译:
服务员工的态度如何影响客户对服务质量的看法?
作者:
Jiang Yong-zhong
;
Miao Miao
;
Chun Wei-de
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
cognition;
customer services;
employment;
personnel;
service industries;
customer perception;
job satisfaction;
management commitment-to-service quality;
person-environment fit theory;
service companies;
service delivery process;
service employee attitudes;
service employee cognitive appraisal;
service employee customer orientation;
affective commitment;
customer orientation (CO);
management commitment to service quality (MCSQ);
service quality;
91.
Return on satisfaction: Is customer satisfaction really profitable?
机译:
满意回报率:客户满意度真的有利可图吗?
作者:
Yi Wang
;
Ping Zhao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
Gaussian processes;
correlation methods;
customer satisfaction;
econometrics;
profitability;
GMM method;
Gaussian mixture model;
corporation performance;
management research;
operational ability;
positive correlation;
profitable ability;
theoretical framework;
panel data;
92.
A study on the relationship between customer satisfaction and shareholder value based on panel data
机译:
基于面板数据的客户满意度与股东价值之间的关系研究
作者:
Yi Wang
;
Ping Zhao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer satisfaction;
financial management;
design projects;
financial performance;
marketing resource;
panel data;
shareholder value;
93.
Exploring factors affecting the adoption intention toward the integration of traditional Chinese and Western medicine as a disruptive innovation in the health-care service industry
机译:
探索影响中西医结合作为医疗服务行业颠覆性创新的采用意向的因素
作者:
Shuo-Chang Tsai
;
Yung-Hsin Chen
;
Chang-Hsien Hsu
;
Yi-Shan Ko
;
Kuo-Chin Huang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer services;
health care;
innovation management;
service industries;
Chinese-Western medicine;
Christensen framework;
Davies technology adoption model;
Roger innovation diffusion model;
customer motivation;
customer perception;
disruptive innovation;
health care system;
health-care service industry;
structure equation modeling;
world-patented drug prescription;
Innovation adoption intention;
Integration of traditional Chinese and western medicine;
94.
Revenue-sharing contract with supplier having loss-averse preferences
机译:
与具有避免损失偏好的供应商的收益分成合同
作者:
Pang Qinghua
;
Du Dong
;
Cheng Chao
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
contracts;
decision making;
optimisation;
order processing;
pricing;
retailing;
supply chain management;
utility theory;
loss-averse preference;
optimal order quantity;
revenue-sharing contract;
utility maximization;
wholesale price;
Expect utility;
Loss-averse;
Supply chain coordination;
95.
Strategic improving actions based on the refined analysis of service and quality attributes
机译:
基于对服务和质量属性的精细分析而制定的战略改进措施
作者:
Ching-Chow Yang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
customer satisfaction;
service industries;
Kano model;
competitive business environment;
customer value;
customers satisfaction level;
importance-satisfaction model;
service quality;
strategic improving action model;
Refined Kano's model;
quality attribute;
96.
Moderating role of environment uncertainty on the relationship between interdependence and relationship performance
机译:
环境不确定性对相互依赖与关系绩效之间关系的调节作用
作者:
Qu Hong-min
;
Li Nuo
;
Li Hui
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
marketing;
uncertain systems;
environment uncertainty;
interdependence;
marketing channel;
relational behavior;
relationship performance;
channel members;
97.
Study on supply chain disruption risk
机译:
供应链中断风险研究
作者:
Ting Chen
;
Guojun Ji
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
industrial economics;
risk analysis;
supply chains;
communication disruption;
demand disruption;
production disruption;
profit maximization;
supply chain disruption;
transport disruption;
disruption risk;
supply chain risk;
98.
Lock-in strategy in network industries: A network effect perspective
机译:
网络行业的锁定策略:网络效应视角
作者:
Lifang Zhang
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
costing;
telecommunication industry;
telecommunication networks;
telecommunication switching;
Tencent QQ;
lock-in strategy;
network effect perspective;
network industries;
switching cost;
Lock-in;
Network effects;
Network industry;
99.
Customer satisfaction and subjective well-being: A study of auto consumption
机译:
客户满意度和主观幸福感:汽车消费研究
作者:
Wang Xia
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
automobile industry;
customer satisfaction;
automobile consumption;
car performance;
Life Satisfaction;
Perceived Performance;
Subjective Well-Being;
100.
Factors that influence offspring intentions to join the family businesses: Evidence from Zhejiang, China
机译:
影响后代加入家族企业意图的因素:来自中国浙江的证据
作者:
Xiao Ting Wang
;
Sheng Hua Jia
会议名称:
《Service Systems and Service Management, 2009. ICSSSM '09》
|
2009年
关键词:
business process re-engineering;
management of change;
organisational aspects;
small-to-medium enterprises;
Zhejiang China;
business development;
family business survival;
offspring intentions;
succession;
family business;
offspring intention;
private enterprise;
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