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Teaching communication with ethnic minority patients: ten recommendations.

机译:与少数民族患者的教学交流:十项建议。

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摘要

INTRODUCTION: Culturally competent communication is indispensable for medical practice in an ethnically diverse society. This article offers recommendations to teach such communication skills based on the experiences of members of a Dutch NMVO Special Interest Group on 'Diversity'. METHOD: A questionnaire with three open-ended questions on recommendations for training in culturally competent communication was sent to all members (n = 35). Returned questionnaires (n = 23) were analysed qualitatively with a thematic coding framework based on educational themes emerging from the data. RECOMMENDATIONS: All students need to be educated in culturally competent communication. Teachers should stimulate awareness of personal biases and an open attitude. Teach the three core communication skills, listening, exploring and checking, and offer practice with a professional interpreter. Knowledge content should focus on mechanisms relevant to various ethnic groups. Offer students a variety of experiences in a safe environment. All involved should be aware that stereotyping is a pitfall. DISCUSSION: Training in communication skills for consultation with ethnic minority patients cannot be separated from teaching issues of awareness and knowledge. The shared views on the content of these communication trainings are in line with general patient-centred approaches. The development of proper training in this field demands specific efforts of those involved.
机译:简介:具有文化背景的交流对于种族多元社会中的医疗实践是必不可少的。本文根据荷兰NMVO关于“多样性”的特殊兴趣小组成员的经验,提供了一些建议,以教授这种沟通技巧。方法:向所有成员(n = 35)发送了一个问卷调查表,该问卷包含三个开放式问题,涉及对文化称职沟通的培训建议。使用基于数据中出现的教育主题的主题编码框架,对返回的问卷(n = 23)进行了定性分析。建议:所有学生都必须接受具有文化能力的交流教育。教师应激发个人偏见和开放态度的意识。教授三项核心的沟通技巧,即聆听,探索和检查,并提供专业的口译员练习。知识内容应着重于与各个种族有关的机制。在安全的环境中为学生提供各种体验。所有相关人员应意识到,刻板印象是一个陷阱。讨论:与少数民族患者会诊的沟通技巧培训不能与意识和知识的教学问题分开。对这些交流培训内容的共同看法与以患者为中心的一般方法是一致的。在这一领域进行适当培训的发展需要有关人员的具体努力。

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