Unpacking the team performance microcosm of emotional intelligence, conflict and trust

摘要

Emotional intelligence (EI) is a driving force that can continually impact team relationships beneath the surface of a project's progressive execution, even though its presence may be only subtly apparent at the conscious level. A research paper by Rezvani et al. (2019) aims to, first of all, demystify how EI affects team performance, and secondly how this relationship might be impacted by the in-team variables of trust and relationship conflict. Data were collected for the study by surveying 387 members of 84 project teams that worked on three large-scale public sector construction projects involving a dam and a hydropower plant.