Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model: implications for excellence models

摘要

For any organisation, excellence models are essential for success. Excellence models are structured approaches used to enhance quality across different functions in an organisation. Traditionally, various models are implemented in numerous companies across different countries, with each projecting its own strength. Lately, many models have gained attention as they form a critical infrastructure for improving and controlling the operational systems to achieve strategic alignment. However, there is a gap in understanding how some of them relate to each other. This paper provides a comprehensive and precise study of three of these models in an attempt to add a new understanding of the excellence models to what is already known in literature. A high-level comparison of the main criteria and practices is conducted between GES with MBNQA and EFQM. GES is as comprehensive as the other models, it encompasses most of their dimensions, and it has various aspects addressed more explicitly.