TAKING STOCK: Are social performance management systems delivering better outcomes?

摘要

For many decades, social performance and community relations in the mining sector were managed off the side of someone's desk. Companies typically did not have dedicated resources for dealing with "social issues." At the same time, there were limited requirements of companies and any community relations work that took place was often inspired by management or employees having an interest in philanthropy and community development. Community relations was seen as a soft skill and there were few best practices, trainings or guidance available.