Leaders as emotional managers Emotion management in response organisations during a hostage taking in a Swedish prison

摘要

Purpose - The purpose of this paper is to develop a deeper understanding of how leaders manage their own and others' emotions in professional crisis management organizations during severely demanding episodes. The empirical case is a hostage drama that occurred in a small Swedish town. Although staff at the local prison were situationally prepared and trained in incident exercises, two inmates with knives fled the prison after taking a warden hostage.