Burning Man: Quality and Innovation in the Spirit of Deming

摘要

W.Edwards Deming was one of the first advocates for honoring the human side of quality. In 1986, he first presented the 14 points that constitute his theory of management in Out of the Crisis. As part of the 14 points he encourages people to "adopt the new philosophy" embodied in his System of Profound Knowledge, which integrates systems thinking, knowledge of variation, seeking to understand what is known and not known, and knowledge of psychology. Once internalized, he felt that the system would result in a transformed individual who would perceive new meaning in his or her life, in events, and in relationships.