社内Wikiを活用したコラボレーション•ネットワーク構造と生産性の相関分析

摘要

The relationship between "employee collaboration" and "productivity" is a very important issue of corporate activities. We introduce a newly developed "enterprise Wiki system with bulletin boards" that can be used to support open collaboration in day-to-day operations. This system makes it possible to measure the degree of "promoting of collaboration" and "improvements in productivity "by analyzing the message log in the system. By utilizing this system, we define" collaboration network" of the organizational activities from the message log classified as each business task and easily measure the productivity as the number of tasks that were resolved during a certain period. We found an extremely interesting relationship and effectiveness:1)there is a strong correlation between " productivity" and the average path length of the "collaboration network", which we define as the degree of collaboration, and 2) productivity more than doubled on some tasks as a result of using the system. We discuss the work style of employee based on the structure of the " collaboration network" in order to improve productivity even further.%企業において「従業員のコラボレーション」と「組織の生産性」の関係を明らかにすることは非常に重要な課題である.本稿では，従業員のコラボレーションを促進すると共に，業務遂行状況や生産性を計測することが出来る「配信機能を持った掲示板付き社内Wikiシステム」を日常業務の支援ツールとして考案し導入した.システムログから得られる「コラボレーション•ネットワーク」の構造分析により，そのネットワークの平均経路長と生産性が非常に強い相関関係を持つことを定量的に示し，また，システム導入効果として生産性を2倍に向上させた実績を示す.これらの分析結果を踏まえ，従業員の業務スタイルや組織運営について考察する.