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Knowledge construction by users: A content analysis framework and a knowledge construction process model for virtual product user communities

机译:用户的知识构建:虚拟产品用户社区的内容分析框架和知识构建过程模型

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Purpose - The purpose of this paper is to develop a content analysis framework and from that derive a process model of knowledge construction in the context of virtual product user communities, organization sponsored online forums where product users collaboratively construct knowledge to solve their technical problems. Design/methodology/approach - The study is based on a deductive and qualitative content analysis of discussion threads about solving technical problems selected from a series of virtual product user communities. Data are complemented with thematic analysis of interviews with forum members. Findings - The research develops a content analysis framework for knowledge construction. It is based on a combination of existing codes derived from frameworks developed for computer-supported collaborative learning and new categories identified from the data. Analysis using this framework allows the authors to propose a knowledge construction process model showing how these elements are organized around a typical "trial and error" knowledge construction strategy. Practical implications - The research makes suggestions about organizations' management of knowledge activities in virtual product user communities, including moderators' roles in facilitation. Originality/value - The paper outlines a new framework for analysing knowledge activities where there is a low level of critical thinking and a model of knowledge construction by trial and error. The new framework and model can be applied in other similar contexts.
机译:目的-本文的目的是开发一个内容分析框架,并从中得出在虚拟产品用户社区的背景下知识构建的过程模型,该组织组织了在线论坛,产品用户共同协作构建知识来解决他们的技术问题。设计/方法/方法-这项研究基于对讨论线程的演绎和定性内容分析,这些讨论线程涉及解决从一系列虚拟产品用户社区中选择的技术问题。数据得到对论坛成员访谈的主题分析的补充。调查结果-该研究为知识构建开发了内容分析框架。它基于从为计算机支持的协作学习而开发的框架衍生的现有代码和从数据中识别出的新类别的组合。使用该框架进行的分析允许作者提出一个知识构建过程模型,该模型显示如何围绕典型的“试错”知识构建策略来组织这些元素。实际意义-该研究对组织在虚拟产品用户社区中的知识活动的管理提出了建议,包括主持人在促进中的作用。原创性/价值-本文概述了一种新的框架,用于分析批判性思维水平较低的知识活动以及通过反复试验建立知识的模型。新的框架和模型可以在其他类似的上下文中应用。

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