Navigating Organizational Change: Change Leaders, Employee Resistance and Work-based Identities

摘要

Resistance to change is a socially constructed phenomenon that is generated and defined through interaction. We develop two hypotheses aiming at a better understanding of resistance. First, we propose that 'resistance to change' can be understood as employee utilization of self-enhancement strategies in response to a threat to their work-based identity. Second, we propose that resistance can be perceived as a threat to change leaders' work-based identity, and as such their response to resistance may include self-enhancement strategies. Qualitative and quantitative research conducted with law firms involved in a merger supports the hypotheses. We suggest the differential in successfully navigating organizational change may be shifting the starting point: from looking at how what we do is affected, to how the change and change management impacts how we feel about who we are.