Creating citizen-consumers: changing publics and changing public services

摘要

An increasing number of academics are nowadays concerned with researching the role of 'citizen-consumers' in bringing about societal change. Consequently, we witness various publications which discuss, in the words of Clarke et al, this hyphenated combination. But where most publications focus on those processes which politicize consumption (see, for example, Micheletti, 2003), this study tackles the political processes through which citizens are now increasingly considered as consumers.