Worldwide,a growing number of people,facing everyday life problems,invent and enhance new ways of living and doing.Very often this grass roots social innovation generates solutions based on final users' collaborative participation.These collaborative organizations present positive implications in social,economic and often environmental terms.For this reason,they should be supported by the public sector developing a new generation of public services.In turn,this new generation of public services aiming at empowering social innovation indicates the direction for a radically new way of conceiving and developing them:the idea of public services where final users can also be active and collaborative people.That is,where final users can actively and collaboratively participate to the conception and the delivery of the service to be realized.The following notes arte an introduction to this possibility and,in particular,they aim at introducing two main design questions:
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