Public service management method, public service management apparatus, and public service management programs for properly providing public services

摘要

There is a need to effectively determine which users should be given priority for using a public service. A way of improving the public service can be to acquire information on congestion degree in use of the public service, to determine whether the congestion degree is higher than a specified level or not, and to transmit information that urges cease of the use of the public service being used to users who have higher utilization of the public service than other users among a plurality of users if the congestion degree is higher than the specified level.