Customer Care: How To Build Relationships That Last A Lifetime

摘要

Customer service has a stronger impact on consumer loyalty than price, brand or even product quality. Consumers remember their conversations with customer service representatives and base future purchasing decisions on those experiences. That's why it's so important to choose a contact center that cares as much about your customers as you do. What makes a contact center successful? It must employ tried and true customer care fundamentals — caring, knowledgeable representatives; a world-class quality assurance process; low wait times and abandon rates; and state-of-the-art call handling technology.