目的 探讨创建优质护理示范病房的措施与价值.方法 以心血管呼吸内科为试点单位,积极宣传、更新科室护理工作制定、完善科室护理质量评价标准,实施人文关怀、护士分级管理及改变工作模式与APN排班方式等措施,创造和完善优质护理示范病房.结果 护士的护理服务质量与专业水平得到明显的提高,护士自我满意度从以前的78.3％提高到了92.5％；患者住院安全得到了保障,患者满意度从89.6％提高到了98.7％.结论 通过创建优质护理示范病房,使患者及家属对护理服务的满意度明显提高,护理人员也找到了自我价值的提升,增加了职业自豪感,达到了患者,社会和政府三满意.%Objective To discuss high-quality nursing model ward in the department of cardiovascular and respiratory medicine and improve the quality of nursing service and the degree of patients' satisfaction. Methods Through propaganda actively, the nursing rule was updated and the nursing quality evaluation criteria was improved. Results The nursing quality and professional level was improved greatly, the self-satisfaction of the nurses was increased from 78. 3% to 92. 5%, The security of the patients was guaranteed, the satisfaction of the patients was increased from 89. 6% to 98. 7%. Conclusion The patients and their families fully affirmed the nursing service, the satisfaction of the patients was improved greatly, the nursing staff also found self-value and increased the occupational pride.
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