认知重评策略对儿科护士人际冲突处理方式的影响分析

摘要

目的：通过对认知重评策略的研究进一步了解对儿科护士人际冲突处理方式的影响。方法随机选择我院2011年10月~2015年10月儿科护士80例，随机分为研究组和对照组，各组均40例，研究组护士采用认知重评策略对其人际冲突处理方式进行干预，对照组护士则不采用认知重评策略干预。通过组织冲突量表对两组护士的冲突处理方式进行测定，采用医院护士工作绩效评估量表对两组护士的任务绩效、反生产绩效以及情境绩效3个维度进行评估，采用报复动机量表对两组护士的报复倾向进行测量。结果研究组护士处理冲突最常用方式为整合，对照组护士处理冲突最常采用的方式为回避，两组护士处理方式差异具有统计学意义(<0.05)；工作绩效得分研究组护士明显高于对照组护士，差异有统计学意义(<0.05)；报复动机得分研究组护士明显低于对照组护士，差异有统计学意义(<0.05)。结论认知重评策略的应用能够明显提高儿科护士采用积极的方式处理纠纷及冲突事件，减少儿科护士的报复倾向，进一步提高儿科护士的工作绩效，有较好的应用前景。%Objective To explore the heterogeneity of high self-esteem under the influence of situational forgiveness pediatric nurse interpersonal conflict management approach.Methods 80 cases of pediatric nurses were randomly selected from October20110 to October 2015in our hospital,and according to a random number table were divided into study group and the control group,40 people in each group,the study group of nurses using situational forgive their interpersonal conflict management way to intervene in the control group not using nurse intervention.Organizational Conflict Scale uses two nurses handling conflict were determined using the hospital nurse job performance rating scale for two nurses task performance,as well as counter-productive performance scenarios to evaluate the performance of three dimensions,using the revenge motive Scale two nurses tendency retaliation measure.Results The study group of nurses most common approach for the integration of the conflict,while avoiding conflict handling the most commonly used control group of nurses,two nurse treatment difference was statistically significant ( <0.05);job performance study group of nurses scored significantly higher than the nurses,the difference was statistically significant( <0.05);study group of nurses revenge motive scored significantly lower than the control group of nurses,the difference was statistically significant ( <0.05).Conclusion Forgiveness can improve situational pediatric nurse using a positive approach to conflict and reduce the tendency of revenge pediatric nurses,pediatric nurses and to improve job performance, and worthy of clinical application.