网络课程用户体验满意度结构模型的构建与研究

摘要

On the basis of analyzing the current situation of the construction of web course,combined with the user experience thinking in the field of product design and taking the Information System Success Model and technology acceptance behavior and other related theories as foundation,the text discusses the reference model of constructing user experience satisfaction structural model and theoretical basis,then determines the critical variables of structural model in this study based on the reference model,and we form a structural model about online course user experience satisfaction by analyzing the path relationship among the variables and then verify the structural model through data analyzing.The results of our study found that perceived usefulness,using be-havior and learning achievement are positively related to user experience satisfaction,among which the system quality and content quality indirectly affect the user experience satisfaction by perceived usefulness and the using behavior of learners indirectly affects the user experience satisfaction by learners'emotional feedback and learn-ing achievement.The results have certain enlightenment for the design and development of the web course.%在分析网络课程建设现状的基础上，结合产品设计领域的用户体验思想，以信息系统成功模型和技术接受行为相关理论为基础，探讨构建网络课程用户体验满意度结构模型的参考模型及理论依据，根据参考模型确定本研究中结构模型的关键变量，分析各变量之间的路径关系，形成网络课程用户体验满意度结构模型，并通过数据分析对结构模型进行验证。研究结果发现，认知有用性、使用行为和学习成就感与用户体验满意度呈正向相关，其中系统品质和内容品质通过认知有用性间接影响用户满意度，学习者的使用行为通过学习者情感反馈和学习成就感间接影响用户体验满意度。研究结果对于网络课程的设计和开发有一定的启示。