信息交换问题：商务语言研究的深水区

摘要

Information exchange in business communication involves various factors, which can be deemed uncharted waters of business language study. The solution to this problem is the key to business communication quality and efficiency. However, up to now information exchange in business communication has not been systematically researched. This paper, in light of the status quo, studies information exchange from the perspectives of the business communication process, basic fac-tors, communication environment, among others, and discusses research method that can be employed by focusing on some specific tasks. The results show that based on the theories of business, communication and linguistics, various problems of in-formation exchange can be effectively probed.%信息交换问题涉及商务交际方方面面的因素，可谓商务语言研究中一个深不见底的领域，该问题的解决是商务交际质量和效率的关键。但迄今为止，商务交际中的信息交换问题尚未得到系统的研究。本文针对这一现实问题，从信息交换所涉及的商务交际过程、基本因素、交际环境等角度展开论述，说明商务交际信息交换中存在的一系列问题，并依据语言学等理论，提出解决这些问题的可行出路，通过对具体情况的讨论展示这一领域的研究方法。研究结果表明，依据商务、交际学等理论，基于语言学理论进行信息交换研究，可以有效探讨信息交换所涉及的多方面问题。