目的：探讨综合性医院健康体检中心的护理服务管理。方法贯彻“以人为本”的服务理念，在硬件设施上体现人性化关爱、优化体检流程、提高护理人员整体素质等管理手段提升体检服务。结果健康体检护理服务的全方位和多层次表现在体检前缜密的准备，体检中的人性化护理服务，体检后准确快捷的体检报告及检后特色服务。结论体检护理服务管理成为指导流程管理的主要手段，通过加强服务理念，拓展服务项目既维护和保留了现有客户，而且吸引了潜在客户，提高了健康体检中心核心竞争能力。%Objective To explore the management of nursing service of a physical examination center in comprehensive hospital. Methods To implement the service concept of "people-oriented" and expressing the humanistic concern in the hardware facilities, optimizing medical process, improving the quality of nursing staff. Using all these ways to improve the physical examination services. Results Careful preparation before physical examination, the humanized nursing service of physical examination, accurate and fast report and some characteristic services will be shown by implementing the nursing service of physical examination. Conclusion Managing of nursing service in physical examination has become the main way of guiding process management, by strengthening the service concept, to expand services item (maintaining and retaining the existing customers), attracting the potential customers and improving the core competitive ability of healthy physical examination centre.
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