公务员敬业度及其影响因素的实证研究

摘要

This paper investigated 191 civil servants to study the structure of their engagement and the personal factors, job characteristics, organizational interpersonal factors that influenced engagement. Firstly, factor analysis validated the civil servants' engagement including dedication and vigor.Then the independent sample T test and ANOVA showed that the male had more vigor than female,the older ones, the longer working age ones, the high level employees or the high degree employees had more dedication. The multiple linear regression analysis confirmed that job importance, feedback,job autonomy, supervisor support, co-worker support had different promotion effects to dedication,vigor or engagement. But skills variability has not. Finally the paper proposes some human resource management tactics for the government leaders to improve the engagement of civil servants.%以191名政府公务员为样本,研究我国公务员敬业度的构成,以及个体因素、工作特征和组织人际因素对敬业度的影响.结果表明,我国公务员敬业度由奉献和活力2个维度构成;男性公务员在活力水平上显著高于女性;年长、工龄较长、职务较高、学历较低的公务员奉献水平相对较高.通过逐步多元回归分析验证了工作重要性、工作反馈对敬业度各维度及总体均有促进作用;工作自主促进奉献维度和总体敬业度;技能多样性对敬业度无显著性影响;上级支持促进整体敬业度;同事支持促进奉献.最后,在实证研究的基础上,提出了提升公务员敬业度的管理策略.